How it works

From hello to happy pet.

We keep onboarding clear and personal — we review each request and confirm fit before care begins.

The Path to Care

A short, personal walk to great care.

A clear path from your first request to ongoing pet care.

Send Your Care Request
Share your pet's routine, personality and the care you need through our short request form.
We Review Your Request
We review availability, location, your pet's needs and caregiver fit, then follow up about what we can offer.
Meet Your Caregiver
Onboarding may happen through an in-person meeting, a virtual meeting, photos and videos, written onboarding, or another method appropriate to the situation.
Create Your Account & Manage Care
Once care is confirmed, you'll set up your client account to request visits, message us and see notes after every visit.

Send Your Care Request
Share your pet's routine, personality and the care you need through our short request form.
We Review Your Request
We review availability, location, your pet's needs and caregiver fit, then follow up about what we can offer.
Meet Your Caregiver
Onboarding may happen through an in-person meeting, a virtual meeting, photos and videos, written onboarding, or another method appropriate to the situation.
Create Your Account & Manage Care
Once care is confirmed, you'll set up your client account to request visits, message us and see notes after every visit.

Current clients can use the secure Time to Pet portal to request services, view updates, manage invoices, and maintain pet information.